After nearly 3 weeks, I have a phone again. So what that it thinks my name is Hank and has all of Hank’s contacts and none of mine. I can fix that easily enough.

All of the service people we dealt with at Sprint were very nice. With the SIM card that didn’t work, we had a great guy who called us back after our initial call to try something else.

The problem is, Sprint doesn’t use SIM cards. Only the Nextel phones do, and 90% of their tech people don’t know anything about activating SIM cards and Nextel phones.