Posts Tagged ‘citibank’

Citibank is screwing up my student loan payments, AGAIN


06 Jun

Citibank has once again screwed up payments on my federal student loans. This makes the third time this year. It’s getting beyond frustrating. For some reason, their online system and their auto-debit system do not communicate with each other. This bugs me because every other creditor I deal with is able to link the two.

Right now, if I check my payment history online, it doesn’t show any of my auto-payments. And last month, because I made an extra payment online (even though I made it following all their rules) it decided not to take my full auto-payment this month.

Student Loan Frustration


05 Jan

Citibank owns my graduate student loans. In December, I called to complain that my auto-payment had been cancelled. They said it was because I had already made a payment that billing cycle. Well, I made a payment this billing cycle, so imagine my surprise when an auto-payment was taken from my account this morning. It’s what I wanted, but not what they told me, and there was no communication letting me know the terms of their auto-pay had changed. And worse, the amount wasn’t for my new minimum payment, my old minimum payment, or even the difference between the two.

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