Why We Have Dogs that Don’t Need Groomers
We are very bad a grooming. It’s why we currently only have dogs with very short hair that don’t need to be brushed a lot. Back when we had Moree, we used to have problems with him getting mats behind his ears and on his bum. The biggest problem was, he disliked grooming as much as we did. If we were paying active attention to him, his preference was that we were throwing the ball. He did not want to be petted, he wanted to fetch.
Dealing with the mats behind his ears wasn’t too hard. A running our fingers through that hair when we did pet him could untangle it and we could catch mats pretty early and simply snip them out. But the mats on his fuzzy butt were a different story.
If one person was holding treat, the other person could get behind him and trim the mats, but he didn’t have much patience for it. In fact, his patience often didn’t even last as long as the teats. Still, we mostly kept on top of it, until C’s mom moved in with us.
There was a lot of stuff going on in our lives at the time, and cutting mats off of Moree’s rear end was not a priority. When we finally had time to trim him, the mats had gotten so bad that our scissors could not cut through them.
Since besides his limited patience, Moree also had a bad reaction to anything that made noise (vacuums, blenders, electric razors), we chose to not risk injury to him or to us and took him to a groomer.
When we took him to the PetsMart groomer, we brought a muzzle with us. We specifically mentioned that he had limited patience with grooming and might snap. We also asked for them to just shave his rear end, in order to keep the appointment as short as possible. They refused the muzzle and said not to worry.
A few hours later, we called to find out if he was ready and then said no, but he should be in about 30 minutes. 15 minutes later they called and asked us to come get him. We asked if he was done, and they said no, but he’d snapped at one of their groomers so they were done with him.
When we arrived to get him, we commented that while we were sorry he had snapped, we had warned them of the snapping and offered to leave a muzzle and they refused. Then they brought him out, and we noticed that they had ignored our request to shave his bum. He had, in fact, snapped at the groomer after close to 45 minutes of the man combing out all of his mats.
At that point, we paid, but also asked to speak to a manager. We once again apologized for the snapping, but noted that they had ignored our warnings about his limited patience and disregarded our request to shave him, specifically to prevent him from snapping at someone. We suggested that maybe their front desk person should pass requests and information on to their groomers. And we left.
We won’t ever go to back to PetsMart groomers, but for now, we’re content to have dogs that don’t need to go to the groomers.